Posts

All the articles I've posted.

• I run my AI's customer notes like a database

  2 Jun, 2026 · 7 min read

  The framework that keeps my AI's customer knowledge trustworthy is data governance under another name – source-of-truth rules, validation constraints, schemas that grow on demand.

• Maturity, not complexity

  18 May, 2026 · 7 min read

  Someone else's AI setup looks impossible because it's had longer to grow, not because it's a harder idea than yours.

• The recording was the easy bit

  6 May, 2026 · 4 min read

  The fix for graveyard call transcripts isn't a better recorder. It's a pipeline that turns each transcript into agent-ready context the moment it lands.

• I used Claude Code to read its own source code

  1 Apr, 2026 · 5 min read

  Its source code leaked. So I used it to explore itself – 8 parallel agents, 1,884 TypeScript files and a hidden digital pet.