Dan Hopwood
Building Fidero, a data platform for companies whose customer data breaks across domains and systems, entirely with AI agents – code, audits, strategy, sales. The same discipline that makes customer data trustworthy makes AI agents reliable. I write about both.
Recent posts
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I run my AI's customer notes like a database
7 min readThe framework that keeps my AI's knowledge of each customer trustworthy is just data governance under another name – source-of-truth rules, validation constraints, retention limits, schemas that grow on demand.
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Maturity, not complexity
7 min readSomeone else's AI setup looks impossible because it's had longer to grow, not because it's a harder idea than yours.
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The recording was the easy bit
5 min readThe fix for graveyard call transcripts isn't a better recorder. It's a pipeline that turns each transcript into agent-ready context the moment it lands.
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I replaced Granola in 2 hours
5 min readGranola labels every guest "Them" – useless on 3+ person calls. So I built a replacement in 2 hours.